Considerably more details can be found away from all of our hotel away from Consumers that are blind or enjoys reasonable vision and People who have cognitive handicaps.
I encourage the Consumer being assisted so you can head the employees from inside the the best way to perform brand new lift and you can import. A small wheelchair which can complement on the flights aisle is available at the gate and will also be made use of when the assistance is necessary. For every entrance is also armed with a passenger Import Package (PTK), which has a slip board and a transfer sling.
In the event the a customers requires a seat having a movable aisle armrest to raised assists a lift and you will import, the spot out of movable section armrests is available here.
Preboarding can be acquired getting Customers with a particular chair you desire to match its impairment and you may/otherwise need help for the boarding the fresh flights otherwise stowing an enthusiastic assistive equipment. Men and women Customers who need extra time in order to board are certain to get a great the newest boarding admission having an extra time designation. The latest designation functions as notice to your Operations (boarding) Agent that the Customer shall be permitted to board just before Family Boarding.
We’ll enable it to be you to definitely travelling mate to do something since the a keen “attendant” and you will preboard that have a customer which have a handicap if the Consumer necessitates the individuals assistance often to board otherwise while on the aircraft. More often than not, the consumer means help from singular other person, and you will any extra family relations otherwise nearest and dearest is questioned to help you panel due to their assigned category.
Those individuals Consumers whom qualify for preboarding will get a different boarding citation having an excellent preboarding designation
People would be to consult preboarding from our Support service Representative on citation counter otherwise departure entrance. Our very own Representatives are taught to inquire truth-selecting questions to choose if your Customers match brand new certification discussed a lot more than. The new designation functions as alerts to your Businesses (boarding) Broker your Customer will be allowed to preboard.
Note: Customers that happen to be preboarding due to a significance of a certain chair onboard the fresh new routes is always to talk to the newest Functions (boarding) Broker immediately following securing an excellent boarding admission towards preboarding designation and you may prior to the start of preboarding so you’re able to alert the fresh new Agent so you’re able to the fresh chair need.
As the Southwestern Air companies doesnt assign chairs, preboarding can be acquired to have Users who are in need of a particular seat to help you match its handicap. Understand the Preboarding point significantly more than to have facts.
When the a buyers which have a handicap simply does need a little extra time to board, we shall allow the Customer so you’re able to panel before Family Boarding, between your “A” and you can “B” teams
Customers who require several seat so you’re able to match a handicap (elizabeth.grams., a customer having their/her arm in a tossed one stretches towards area at the side of the customer) will get proactively get an extra chair(s) so you can notify Southwest of the certain chair you want. When you’re information to own booking a second seat on the web is present into the our Customers regarding Size page, Customers to buy another chair to accommodate a handicap should play with “DXS” in lieu of “XS” to the People middle term. Customers will get e mail us having a refund of your price of the excess chair bought to suit the client immediately after travel. When the a consumer having an impairment has actually concerns about the total amount from area necessary and will not wish to pick an extra seat, the customer will be consult with the consumer Solution Representative at deviation entrance. Generally, an additional seat is only able to be purchased for a consumer that have an impairment in the event the Customer do if you don’t be unable to availableness our aircraft. Otherwise, given that listed within Bargain away from Carriage, the acquisition greater than one seat towards best goal regarding making certain additional individual room is actually blocked.